AURA — support inbox
Answer every customer,on every channel
AURA brings live chat, email and WhatsApp conversations into one shared team inbox — with AI-assisted replies, automation rules, canned responses and CSAT reporting, so small teams respond like big ones.
Included in every plan · paid plans from $10/mo · no card to start
AURA automation rules & CSAT report, illustrated
What's inside
Everything AURA does
One inbox, every channel
Live chat, email and WhatsApp conversations land in one queue with full history, so nothing slips between tools.
Website chat widget
A fast, brandable live-chat widget you embed with one script tag. Visitors talk to your team without leaving your site.
Canned responses
Save your best answers once and fire them with keyboard shortcuts. Consistent replies in a fraction of the time.
Teams, assignment & labels
Route conversations to the right team, assign owners, add private notes and organise everything with labels.
Automation rules
Auto-assign, tag and triage incoming conversations by channel, content or customer attributes — before an agent touches them.
Campaigns
Proactively message site visitors and segments with one-off or ongoing campaigns to drive engagement and re-activation.
CSAT surveys & reports
Measure satisfaction after every conversation and track volumes, first-response and resolution times per agent and team.
SLA policies
Set first-response and resolution targets on Business plans, and watch breaches surface before customers feel them.
How it works
AURA, in three steps
Connect your channels
Drop the chat widget on your site, connect your support email address, and link a WhatsApp Business number.
Invite your team
Add agents, group them into teams and set up canned responses and automation rules for your common cases.
Resolve in one place
Every conversation arrives in one inbox with context, AI-assisted drafts and reports that show what's working.
Also included
One subscription, all three
Your plan already carries the other two products — nothing extra to buy.
Fair questions
What teams ask about AURA
Which channels does AURA support?
Website live chat, email and WhatsApp today. Each inbox can hold multiple channels, and every conversation keeps its full history. WhatsApp requires a WhatsApp Business API number.
How does the AI assistance work?
AURA can suggest reply drafts from the conversation context. Your agents stay in control — suggestions are inserted only when a human accepts them.
Can multiple agents work the same inbox?
Yes. Conversations can be assigned to agents or teams, discussed with private notes, and organised with labels so ownership is always clear. User limits depend on your plan.
Can I migrate from my current help desk?
You can start receiving new conversations the day you connect your channels. For contact imports and larger migrations, write to us and we'll help you plan it.
How is AURA priced?
AURA is included in every Aivedha plan — one subscription covers AURA, ORBIT and SEAL. The free Aarambh plan includes one inbox with the web chat widget.
Put AURA to work
Start on the free plan today — one subscription carries AURA, ORBIT and SEAL.
Free plan · no card to start · pay in ₹ or $