Terms of Service

1. The Services

Aivedha provides a software suite under one account and one subscription: AURA (customer support), ORBIT (scheduling) and SEAL (electronic signatures). Features vary by plan as described on our pricing page; plan limits (users, credits, documents, event types, storage, API calls) are part of these Terms.

2. Accounts

• You must provide accurate registration information and keep it current.
• You are responsible for activity under your account and for safeguarding your credentials. Notify us immediately of any unauthorised use.
• You must be at least 18 years old and legally able to enter contracts.

3. Subscriptions and billing

• Paid plans are billed in advance, monthly or yearly, through Razorpay (primarily INR, GST-inclusive where applicable) or PayPal (primarily USD).
• Plan credits are allocated per billing period as described on the pricing page. Unused period credits do not carry over unless a plan explicitly says otherwise; one-time free credits do not renew.
• Prices may change; changes take effect at your next renewal after reasonable notice.
• You can cancel at any time from the portal or by writing to us; your plan stays active until the end of the paid period. Refunds are governed by our Refund Policy.
• Taxes (including GST for Indian customers) are applied as required by law and shown on your invoice.

4. Acceptable use

You agree not to misuse the Services. In particular you will not:

• send spam, unsolicited bulk messages or phishing content through AURA, ORBIT or SEAL;
• upload unlawful, infringing or malicious content, or content you have no right to process;
• attempt to probe, disrupt or gain unauthorised access to the Services or other customers' data;
• resell or white-label the Services without a written agreement with us;
• use SEAL to forge signatures or misrepresent signer identity.

We may suspend or terminate accounts that violate these rules, with notice where practicable.

5. Your content

You retain all rights to the content you bring into the Services — conversations, contacts, calendars, documents and signatures. You grant us only the limited licence needed to host, process, transmit and display that content in order to run the Services for you. You are responsible for having the necessary rights and consents for the content and personal data you process through the Services.

6. Electronic signatures

SEAL produces electronic signatures with a tamper-evident audit trail and signing certificate. Electronic signatures are recognised in many jurisdictions, including under India's Information Technology Act, 2000; however, some document types are excluded from electronic execution in certain jurisdictions. You are responsible for confirming that electronic signature is appropriate for your specific documents. Aivedha does not provide legal advice.

7. Availability and support

We work to keep the Services available and performant, and we maintain them with commercially reasonable skill and care. Planned maintenance and factors outside our control may cause interruptions. Support is provided by email at the level described for your plan; we aim to respond within one business day (Monday–Friday, IST).

8. Intellectual property

The Services, including software, design and branding, are owned by us and our licensors and are protected by intellectual-property laws. Parts of the suite are built on open-source software used under their respective licences. These Terms do not grant you any rights to our trademarks.

9. Disclaimers and limitation of liability

The Services are provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. To the same extent, our aggregate liability arising out of or relating to the Services is limited to the amount you paid us in the twelve months before the event giving rise to the claim, and neither party is liable for indirect, incidental, special or consequential damages. Nothing in these Terms limits liability that cannot be limited by law.

10. Termination

• You may stop using the Services and delete your account at any time.
• We may suspend or terminate the Services for material breach of these Terms, non-payment, or where required by law, with notice where practicable.
• On termination you can export your content for 30 days, after which we delete it per our Privacy Policy.

11. Governing law

These Terms are governed by the laws of India. Courts at Chennai, Tamil Nadu have exclusive jurisdiction, subject to any mandatory consumer protections that apply in your place of residence.

12. Changes to these Terms

We may update these Terms as the Services evolve. We will post updates here and, for material changes, notify you by email or in-product notice at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.

13. Contact

Questions about these Terms: support@aivedha.io. AiVibe Software Services Pvt Ltd, Chennai, Tamil Nadu, India.