Refund Policy

1. 14-day refund for unused paid periods

• First purchase: if you upgrade to a paid plan and request a refund within 14 days of the charge, and you have not materially used the paid capacity (see section 2), we refund the full amount.
• Renewals: if a monthly or yearly renewal charges and you request a refund within 14 days of that renewal without having materially used the new period, we refund the renewal in full.
• Yearly plans beyond 14 days: we may, at our discretion, refund the unused whole months of a yearly plan when you cancel — write to us and we will look at it case by case.

2. What counts as material use

A period counts as materially used when the paid capacity has actually been consumed in that period — for example:

• suite credits from the paid allocation have been spent;
• SEAL documents beyond the free plan's allowance have been sent for signature;
• paid-only capabilities (additional users, unlimited inboxes or event types, API access) have been actively used in production.

Signing in, exploring the interface or sending a small number of test items does not disqualify you from a refund.

3. What is not refundable

• Periods that have been materially used (beyond the 14-day window described above).
• Charges older than 14 days on monthly plans.
• Amounts consumed as credits or usage before cancellation.
• Taxes already remitted where the law does not permit us to recover them (we refund whatever the tax rules allow).

4. How to request a refund

Email support@aivedha.io from your account email with the order or invoice reference (visible in the portal's billing page). We acknowledge within one business day and decide within five business days.

5. Processing and timelines

• Approved refunds go back to the original payment method via the gateway that took the payment — Razorpay (cards, UPI, netbanking, wallets) or PayPal.
• Gateways typically settle refunds in 5–10 business days; bank posting times vary and are outside our control.
• Refunds are issued in the currency of the original charge. Exchange-rate differences and bank fees on international payments are not compensated.

6. Cancellation without refund

You can cancel any time and keep access until the end of the paid period. Cancelling stops future charges; it does not by itself trigger a refund of the current period unless section 1 applies.

7. Contact

Refund questions: support@aivedha.io. AiVibe Software Services Pvt Ltd, Chennai, Tamil Nadu, India.